Digital Help Finder: VAEF case study

Case Study  

Voluntary Action Epping Forest (VAEF)  

 

 

 

 

 

Introduction 

This case study shows how Voluntary Action Epping Forest (VAEF) used the tool to help people learn digital skills. It highlights the benefits and encourages users to share the programme with those who might need it. 

About the Digital Help Finder

The Digital Help Finder tool helps people in Essex find out what digital skills they need and where to get help. It lets users check their skills, find local courses, and get support for devices and internet access. 

Background 

VAEF, through the Epping Forest Power Up programme, introduced the Digital Help Finder tool to help people improve their digital skills. Nick Robinson, VAEF’s community response hub manager, explains how this tool helps close the digital gap and empowered people. 

Implementation 

The Digital Help Finder tool creates a supportive learning environment. Here’s how VAEF uses it: 

- Recruiting and Training Volunteers: VAEF finds volunteers to become Digital Champions. They receive a short training session to learn how to use the tool and help others. 

- Self-Assessment and Personalised Learning: Learners answer questions to check their digital skills. This helps them see what they need to learn and make a plan. 

Support Sessions:  

Digital Champions meet learners for three sessions: 

1. First Session: Complete a self-assessment and take notes. 
2. Second Session: Check progress and provide more support. 
3. Third Session: Reassess skills and plan next steps. 

 

Benefits 

The Digital Help Finder tool brings many benefits: 

Better Digital Skills: Learners improve their skills, which helps in daily life and work. 

Empowered Volunteers: Volunteers feel proud and involved by in helping others. 

Structured Support: The tool makes it easy to give and get help. 

Community Engagement: The programme encourages people to volunteer and support each other. 

 

Encouragement to Participate 

VAEF invites people in Epping Forest to volunteer for at least four hours. Being a Digital Champion can change lives and create a community with stronger digital skills.

Conclusion 

The Digital Help Finder tool is a great resource for VAEF. It helps people build digital skills and encourages community support. VAEF's experience highlights how the tool can drive positive change and encourage others to get help or support someone on their digital journey. 

Quote from Nick 

Nick Robinson, VAEF’s community response hub manager, says: 

“The Digital Help Finder tool is a great way for learners to check and boost their digital skills. It truly helps them in their daily lives.” 

 

For more information, please visit VAEF’s website, or find out more about the Digital Help Finder.