Superfast Essex Coronavirus (COVID-19) update

January 2021: Superfast Essex is continuing its rollout programme.

The Government has classed people working within the telecommunications sector as ‘key workers’ and we're working with our partners to connect as many people as possible during this unprecedented time.

If you have any questions for Superfast Essex, feel free to contact us using the online form.

Since the Government’s announcement of a national lockdown, Openreach has notified us of a few changes that have been made in order to keep their engineers and members of the public safe.

All fibre-to-the-premises (FTTP) internal work for MDUs (multiple dwelling units e.g. flats) will be stopped until further notice.
Any new FTTP orders will be delayed until 1^st March 2021 and beyond, if you can already access speeds of 30Mbps and above.
Openreach is working on an escalation process with internet service providers for customers who cannot access 30Mbps, in order to support home working and schooling.

Please visit Openreach’s dedicated Covid-19 page for further information: www.openreach.com/covid-19-coronavirus

Gigaclear is continuing to provide an essential service whilst adhering to Government guidelines. Full fibre installations are continuing, with full risk assessments being carried out prior to appointments. Please visit Gigaclear’s dedicated Covid-19 page for further information: www.gigaclear.com/news/coronavirus

Any further significant updates to this position will be published on this page.

Please follow this link for updates from Essex County Council and how Coronavirus is effecting it’s services: www.essex.gov.uk/topic/coronavirus/

Learn more about how the Superfast Essex programme is progressing by reading our Programme Updates at the links listed below. If you would like to subscribe to receive our quarterly Programme Updates directly, you can do so by completing the Make the Connection Survey.

Superfast Essex Update - October 2020

Superfast Essex Update - July 2020

Superfast Essex Update - March 2020

Superfast Essex Update - December 2019

Superfast Essex Update - August 2019

Superfast Essex Update - May 2019

Superfast Essex Update - February 2019

Superfast Essex Update - November 2018

Superfast Essex Update - August 2018

Superfast Essex Update - May 2018

Superfast Essex Update - February 2018

Superfast Essex Update - November 2017

Superfast Essex Update - August 2017

Superfast Essex Update - May 2017