As of 20th March 2020, if you don’t have access to commercial broadband that is able to deliver a ‘decent broadband service’ (10Mbps download or 1Mbps upload), you may be eligible to request a connection under the Broadband Universal Service Obligation from a provider designated by Ofcom. In the first instance, you can approach the Broadband Universal Service Providers to check their eligibility and apply. For UK premises please visit: https://www.bt.com/USO

Are you eligible?

When you contact BT they will have 30 days to confirm if you are eligible, and how much it will cost to build your connection.

Your home or business will be eligible if it:

  • has no access to existing decent broadband; and
  • will not be covered by a public broadband scheme offered by the UK and devolved governments in the next 12 months.

If you currently only have access to a decent service that is priced over £46.10 per month, you'll also have the right to request a universal service connection.